Frequently Asked Questions
What areas do you serve?
We proudly serve Wandsworth and the surrounding areas of South West London, bringing high-quality mobile car wash and detailing services right to your doorstep. If you're nearby but not sure if we cover your area, feel free to get in touch — we're happy to confirm availability.
How long does a typical service take?
Most standard exterior washes take about 45 to 60 minutes. However, additional services like deep interior cleaning, waxing, or stain removal can extend the time depending on the vehicle’s size, condition, and specific requests. Weather conditions and location accessibility may also affect service duration.
Is there anything I need to do to prepare my car before the wash?
We recommend clearing out any personal items to give us full access to clean your vehicle thoroughly. Also, please ensure all windows and doors are securely closed. If your car has any special cleaning needs or tough stains, just let us know in advance so we can come prepared.
Are your cleaning products safe for my car?
Yes! We use only high-quality, vehicle-safe, and eco-friendly products that protect your car’s finish and the environment.
Do you clean leather or specialty upholstery?
Yes, we use gentle, appropriate products and techniques tailored for leather, vinyl, and other specialty materials to preserve and protect your interior.
Do I need to be present during the service?
You don’t need to be present for the service, but it is preferred to ensure smooth communication and access. If you won’t be available, we can arrange secure access to your vehicle in advance to complete the cleaning without interruption.
How do you ensure the interior is thoroughly cleaned?
Our technicians use specialized vacuum equipment and safe cleaning agents to remove dirt, dust, stains, and odors from carpets, seats, and hard surfaces.
How often should I have my car professionally cleaned?
For optimal maintenance, we recommend a professional cleaning every 2 to 4 weeks. However, frequency may vary based on your driving habits, local climate, and how often your vehicle is exposed to dirt, salt, or pollutants. Regular cleaning helps preserve your car’s appearance and protect its value.
What happens if it rains or the weather is bad on my scheduled service day?
We closely monitor weather conditions to ensure the best results and safety for both your vehicle and our technicians. If rain or severe weather occurs, we will contact you to reschedule your appointment at no additional cost. Our goal is to provide a thorough, high-quality clean, which isn’t possible during adverse weather.
What is your policy on cancellations and rescheduling?
We understand that plans can change. You can cancel or reschedule your appointment anytime with no fees. Please try to notify us at least 24 hours in advance so we can accommodate other clients and manage our schedule effectively.
Do I need to provide parking?
No dedicated parking is required, but we do need safe and legal access to your vehicle. This can be on your driveway, at the roadside, or in a car park — as long as we can work safely and without obstruction.
If your location has any restrictions (e.g. permit zones, height limits, underground parking), please let us know in advance so we can plan accordingly.
Do I have to empty my car before you arrive?
We recommend removing personal belongings, valuables, and loose items from the seats, footwells, and compartments before your appointment. This helps us clean more thoroughly and safely without risk of misplacing anything. Don't worry if you forget something — we'll always set items aside with care if needed.